FAQ
Common questions, clear answers
This page is designed to answer common questions and help reduce unnecessary back-and-forth. Most concerns are best handled by following the appropriate pathway on the site.
How do I become a patient?
New patients typically begin by calling the practice. A brief screening is completed, followed by a review of fit and availability. If accepted, scheduling is arranged and intake steps are completed before the first visit.
View new patient processCan I book my first appointment online?
New patient appointments are not typically self-scheduled. The process begins with a phone call and screening so that the intake process is appropriate and clear.
When should I schedule an appointment instead of sending a message?
If the concern involves changes in symptoms, medication adjustments, side effects, or anything that requires clinical decision-making, scheduling is usually the better path.
Review scheduling guidanceHow do I request a refill?
Routine refills should usually begin with the pharmacy. Many prescriptions already have refills available, and pharmacies can send requests electronically when needed.
View refill instructionsHow long do refills take?
Routine refill requests typically require up to 72 business hours. Planning ahead before weekends, holidays, and travel helps prevent delays.
How do I request paperwork or records?
Use the paperwork request form to begin. Requests may require a Release of Information (ROI), advance payment, and processing time.
Go to paperworkHow long does paperwork take?
Standard turnaround time is typically 5–7 business days. More complex requests may take longer depending on scope.
How should I contact the practice?
Phone is typically used for new patient inquiries and time-sensitive administrative concerns. Secure messaging is used for non-urgent communication once established.
View contact optionsHow quickly will I get a response?
Non-urgent messages are typically answered within 1–2 business days. Messaging is not monitored continuously.
What should I do in an emergency?
This practice does not provide emergency or crisis care. If you are in an urgent or unsafe situation, call 911, go to the nearest emergency room, or call/text 988.
View urgent resourcesDo you offer telehealth?
Telehealth is available when appropriate, but patients must be physically located in Texas at the time of the visit.
Still not sure where to go?
Use the workflow page to find the right next step based on your situation.
Go to patient workflow